Frequently Asked Questions
What is Book-a-Star?
Book-a-Star is a book subscription box for children wherein each month you receive age-related books delivered at your doorstep. It inculcated a true a love for reading by combining the fun of opening a gift each month with the discovery of a new books.
What age groups are the packs suitable for?
We are currently curating packs for children in the age group of 2-10 years. Our current packs are as follows
⦁ Tiny Stars Pack for children in the age group of 2-3 years.
⦁ Little Stars Pack for children in the age group of 3-4 years. Typically would be children in playschool.
⦁ Growing Stars Pack for children in the age group of 4-5 years. Typically would be children in Nursery and KG.
⦁ Budding Stars Pack for children in the age group of 5-7 years. Typically would be children in Grade 1 and Grade 2.
⦁ Rising Stars Pack for children in the age group of 8-10 years. Typically would be children in Grade 3, 4 and 5.
Please note, the reference to the age and grade is just to help guide you choose the right pack.
How do I subscribe?
Click on the age group and then select the pack duration. You would be directed to the payment page wherein you can enter your contact details and payment details and we shall promptly confirm your subscription while starting to ready your pack for dispatch.
When are the boxes sent out?
We have 2 dispatches – 1st dispatch is on the 1st of the month and the 2nd dispatch is on the 15th of month.
If you want the pack to be sent outside of India, please send a mail to email@example.com with the subject ‘International shipping’ and we’ll get back to you.
What type of Payment options are available?
We use the Razorpay platform, thus you have the flexibility of paying us via netbanking, credit/debit cards, digital wallets and as well as UPI. We currently do not have Cash on Delivery as an option.
How would I know that my pack is sent?
You would receive an email with the tracking number once your box is shipped.
How can I change my shipping address?
You can inform us about your new address or change of address by emailing us at firstname.lastname@example.org with your Child’s name and new details and we would confirm the change.
Can I return or exchange the book/ product?
At this time we do not offer any return or exchanges of the book/ product. The set has been tediously curated keeping the age group of the child in mind. But should you have any issues, please drop in a mail and we will try our best to work on it.
Can I cancel my order?
Once placed, an order would not be able to be cancelled. However our endeavour is that post receiving the box, you are thankful of not having the cancellation policy.
If I receive a damaged product?
If the pack arrives damaged to you, please share a photo of the within 24 hours of receiving it on email@example.com and we will get in touch with you.